right of return

DO YOU WANT TO MAKE A RETURN OR AN EXCHANGE? 

WITHIN 14 DAYS OF RECEIPT OF THE GOODS, SEND AN EMAIL TO THIS ADDRESS:

ollietrickshop@gmail.com 

INDICATING YOUR ORDER NUMBER AND WHETHER YOU WISH TO MAKE A RETURN OR AN EXCHANGE.

Within 24 hours we will send you the instructions and conditions necessary to start the procedure.

Sales of products via the Internet are governed by articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code). This legislation provides consumers with the right to withdraw from contracts or contractual proposals, guaranteeing them the right to return the product purchased and to obtain reimbursement of the costs incurred. The right of withdrawal does not apply to audiovisual products and computer software products that have been opened by the consumer, nor to sealed goods that are unsuitable for return for reasons of hygiene or health protection that have been opened after delivery. The Customer shall be liable for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods, i.e:

– in the absence of the original packaging;

– in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.);

The right of withdrawal is reserved exclusively for consumers (individuals who purchase goods not for purposes related to their professional activity, trade or business), so it cannot be exercised by legal persons and natural persons acting for purposes related to their professional activity. The costs of returning the product shall be borne by the Customer.

PROCEDURES AND TIMES FOR EXERCISING THE RIGHT OF WITHDRAWAL

The Customer has a period of 14 (fourteen) days to withdraw. The withdrawal period ends 14 (fourteen) days after receipt of the goods or, in the case of services, after the conclusion of the contract. Within this period, the Customer must notify Ollie Trick Shop of the intention to withdraw from the contract by writing to ollietrickshop@gmail.com and activating the practice accordingly. 

METHODS OF REFUND

In case of payment by credit card or PayPal, we will credit the amount paid. Otherwise, it will be necessary to indicate the details of a bank account where the refund will be made (IBAN code and account holder).  In order to exercise the right of withdrawal, it is necessary that:

– the customer expresses the will to exercise the right of withdrawal in the manner described above

– the purchased goods must be intact and returned in the original packaging, complete in all its parts (including any documentation and accessory equipment: manuals, etc. …)

– the product is returned within the time and in the manner described above.

The return costs are charged to the customer. Once the goods have arrived at our warehouse, they will be examined for any damage or tampering. After checking the integrity of the goods, we will refund the price of the product excluding shipping costs incurred by the customer. The right of withdrawal does not apply to audiovisual products or computer software sealed once opened. The refund will in any case be paid within 90 days, as required by law.

The costs of return for any change of goods shall be borne by the purchaser.

Translated with www.DeepL.com/Translator (free version)